Thank you for your interest in WISHTOK TFP and welcome to our website. This Website Wishtok.com is an internet-based platform and is owned and operated by THREE FRIENDS PORTAL LLC  having Commercial License number 1182789 issued by Department of Economy and Tourism, Dubai, UAE (“We”, “us”, “our”, “WISHTOK TFP” “WISHTOK TFP application”). WISHTOK TFP through its Website and Mobile Application (“Website”) offers consultation and advisory services through audio, video medium, or written correspondence in the form of reports (“Services”).

This document i.e., Privacy Policy (“Policy”) contains the manner and details in which THREE FRIENDS PORTAL LLC including WISHTOK TFP controls and owns the Website and collects stores, and uses the Personal Information that you, the reader of this Policy ('User', 'you', 'your') provide to us.

We respect the privacy of our Users and are committed to protecting it as required by applicable law. With a view to offer an enriching and holistic internet experience to our Users, we offer a vast repository of Services.

Additionally, please also refer to and read our Terms of Service (“Terms”) available on this link. This Policy and the Terms are to be read together and form part of a single understanding. Any capitalized term not defined herein shall be interpreted to have the same meaning as defined in the Terms.

This Privacy Policy is published in accordance with for the collection, use, storage and transfer of sensitive personal data or information.

Introduction

The Website through this Policy is designed to safeguard the privacy of everyone who visits our Website, be it a User or a Registered Member. The Website uses the Personal Information of a User or a Registered Member to provide consultations content-related services in the form of horoscope readings, predictions, numerology, tarot, holistic wellbeing and any other consultation. WISHTOK TFP is not involved in selling or renting your Personal Information or the results of the Services chosen by you, without your express consent.

This Website is not designed to help those seeking medical advice, tackling depression, or considering/contemplating suicide. If you are someone who is seeking, suffering from, or considering any of the above, we recommend that you immediately terminate the use of this Website and contact any local or national suicide prevention helpline or visit a licensed medical professional as the case may be. If you continue to access this Website and use our Services, you agree and acknowledge that it shall entirely be at your own risk and that WISHTOK TFP shall bear no liability for any loss that you may suffer.

What Is The Aim Of This Policy?

This Policy represents the manner in which WISHTOK TFP collects, stores, shares and uses all or any information provided by a User while availing of our Services. The specific aims with which this Policy is designed are:
• To help you understand the exact nature of the information collected by us; and
• To explain the reason for collecting such information shared by you, the manner in which it is stored and utilised, and your rights in relation to such collection, storage, and usage.

User’s Consent

By accessing and using the Website or Mobile Application, you agree that you have read and understood this Policy and You accept and consent to the privacy practices (and any uses and disclosures of information) that are described in this Policy. Your continued use of this Website or Mobile Application shall confirm that you have provided your unconditional consent and conform to the terms of this Policy as regards collecting, maintaining, using, processing, and disclosing your personal and other information in accordance with this Policy. If you do not agree to accept the terms of this Policy (including any referenced policies or guidelines), you are requested to terminate the use of the Website immediately.

What Information Do We Collect?

Registration Data - While accessing WISHTOK TFP Website or Mobile Application, the User may be required to create an account. WISHTOK TFP may require personal information including, but not limited your Name, Email Address, Mobile number, Address, Date of Birth, Gender and other identifying information and any other detail required on the website during registration.

This information is used to provide relevant consultation details.

For effective and optimal utilisation of our Services, WISHTOK TFP and/or third parties, including but not limited to our business partners, advertising networks, analytics, or search information providers may collect the following information;
• Information supplied by Users; and
• Information is automatically tracked during the User's navigation on the Website and Mobile Application.
• We also track and collect information about user interaction, Recharge done via Wallet, Consultation, Reviews. It includes other information that may be associated with your Personal Information, such as your location, IP address, preferences, or interests (“Personal Information”).

How Do We Use The Personal Information Collected?

Your Personal Information can be used by us for, but not limited to, the following purposes:
• To provide a user-friendly browsing experience;
• For research purposes in order to enhance our marketing and promotional efforts;
• To conduct analysis of data and improve the quality of our content and Services;
• To add features on the Website that are suited to the needs of its Users and Registered Members;
• To keep you posted on our latest announcements, and upcoming events, including confirmations, security alerts, support and administrative messages. If You do not want to be on Our mailing list, you can opt-out at any time by writing to us at Hello@wishtok.com;

We also use this information to offer users customized consultational content like giving them relevant Horoscope, Astrology content, Physical wellbeing and Life coaches content, etc.

To collect Non-Personal Identifiable Information (“NPII”) about our Users with an aim to improve the features and functionality of the Website. We may analyse trends through aggregated demographic and psychographic offers to users. We may also share this NPII with our partners to allow them to assist us in delivering tailored advertisements, promotions, deals, discounts, and other offers to you when you use our Services; and

To collect data to fulfil WISHTOK TFP’s Paid Services confidentially requirement.

By sharing your payment information with us, you consent to the tokenisation of the payment information (credit/debit card number etc.) provided by you during any transaction on the Website. Once you grant your consent for the tokenisation of your payment information as mentioned above, a request is generated on your behalf and transferred to the concerned payment gateway aggregator. The concerned payment gateway aggregator uses this information to generate a token corresponding to the combination of the payment information, the token requestor, and the concerned device.

The token once generated can be used for all online transactions that require payment information to be shared on our Website. Once such information is tokenized, we shall not longer store or retain your primary account number or any other payment details on the Website.

Use Of Cookies

What is a cookie?

A cookie is a small text file that is placed on the hard drive of your computer by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you.

Use of cookies:

In order to enhance the overall experience of our Users, We use “cookies” or similar electronic tools to collect information about You. These cookies help Us in understanding the User's individual interests using the identified computer. A cookie is incapable of automatically accessing your hard drive and storing your Personal Information unless you supply such information. Our advertisers may also assign their own cookies to the User's browser (if the User clicks on their ad banners), a process that We do not control. Limited information about your computer including your IP address is also stored automatically by WISHTOK TFP’s web servers when you visit the Website. This information is used by us to deliver our web pages to Users upon request, to design our website to the need and liking of our Users, to get a statistical estimate of our visitors within the Website, and to let the advertisers know the geographic locations from where our visitors come.

Communications:

By registering your email/Phone number with us, you agree to receive email communication from us, entities specifically authorized by WISHTOK TFP through E-mail, SMS, Whatsapp. You also agree and acknowledge that when you use our referral program for referring someone, we may send emails to such person referred by you on Your behalf and the email headers will carry your email address as the address from which such emails are sent. We also access and store such information relating to your contacts to send invitations and other promotions to them periodically.

How Do We Protect Your Data?

We employ the best possible security measures, including but not limited to internal reviews of data collection, storage, and security policies and implementation of the strongest encryption and physical security measures to prevent unauthorised access to or alteration, disclosure, or destruction of Personal Information belonging to a User. While We endeavor to leave no stone unturned when it comes to data protection and security, We admit that no measure of security, no matter how sophisticated, is impenetrable and hence We cannot guarantee the protection of the Personal Information collected and stored by us nor the possibility of non-interception of data while it is being transmitted to us by a User over the Internet.

Your registered account created with us is protected using a username and password (“Login Information”) known only to you at the time of registration of the account and such Login Information should not be shared with anyone else. Any unauthorised use of the Login Information shall be treated as a breach of the terms of this Policy and may lead to suspension of the concerned account. Further, it shall be your duty to inform us about any suspected unauthorised use of your Login Information without any unreasonable delay.

Links To Third-Party Platforms.

Our Website may contain links to other websites or platforms which are governed by their privacy policies over which we have no control and any User accessing such website or platform using such links, shall, once they leave our servers, be governed by the terms of the privacy policy of the concerned website or platform. We take no responsibility for the privacy practice or the contents of such a website or platform.

Access To And Correction Of Personal Information And Denial Of Access In Certain Situations.
br You shall have the right to access your Personal Information, collected by us including but not limited to the history of your transactions, chats, consultations, etc., and account balance at any time through the Website. However, such access may be denied by us in certain circumstances set out in this Policy, including where: (a) providing access would be unlawful and/ or (b) We are required or authorised to do so by or under law or a court order; and/or where giving access would be likely to prejudice enforcement related activities by or on behalf of an enforcement government body.

You shall also have the opportunity to have such Personal Information corrected and updated at any time if you believe that such Personal Information is inaccurate, incomplete, or not up-to-date and we may periodically contact you to seek an update on any material change in such information.

Withdrawal Of Consent

You are entitled to withdraw your consent for use of your Personal Information by emailing a specific request to Hello@wishtok.com

( Please note - the exercise of any such right shall prevent you from taking full advantage of the entire scope of features and Services offered through the Website and Mobile Application and We reserve the right not to provide you with our Services.)

Retention And Deletion Of Personal Information

Retention:The information provided to us by the User or a Registered Member may be retained by us to give effect to the objective for which it was collected or to effectively provide the Services to our Users. Further, We may, even after the termination or deletion of the account of a User, continue to retain such information if it is reasonably necessary to comply with legal obligations, meet regulatory requirements, resolve disputes between Users, prevent fraud, or for any other use.

Deletion: Unless legally allowed or mandated to store such Personal Information, upon receiving a request at Hello@wishtok.com, We will delete all your Personal Information or anonymize it so that such data is no longer identifiable to you as an individual.

Changes To The Policy

This Policy may get updated from time to time pursuant to changes in applicable law, the scope of our Services, or otherwise. The date mentioned at the top of this Policy shall reflect the date on which the Policy was last revised. We may or may not inform the Users of any material amendments to this Policy by posting the updated Policy on our Website. We encourage you to review this Policy regularly for any such changes. Your continued use of the Services will be subject to the then current Policy.

Limitation Of Liability And Changes To Privacy Policy

This Policy represents merely a description of WISHTOK TFP’s operations regarding a User’s Personal Information. This Policy is neither intended to nor does it create any legal rights in favour of the User or in favour of any other person.

Protection Of Children

If you are a User under the age of eighteen years (“Child User”), please ensure that you have adequate consent from your parent or guardian to access the Website in accordance with the present Policy. If you are the parent or guardian of a Child User, please advise your child of the risks of posting Personal Information on our Website or other online services, and be informed that any information posted may be used by third parties without restriction. Notwithstanding anything contained herein, We shall always presume that every User has adequate consent and free will to access our Website and to enter into a legally enforceable contract with Us.

We also reserve the right to remove, at our sole discretion, any content or material posted by a User which may be of defamatory or sexual nature or offensive to other Users in any manner, and take appropriate legal action against such User in accordance with our Terms.

Severability And Exclusion

Applicable Law And Dispute Resolution:

This Policy shall be governed by and construed in accordance with Dubai laws. All disputes under this Policy shall be referred exclusively to courts at Dubai, UAE. Any dispute or claim arising out of or relating to this Policy including the determination of the scope or applicability of this Policy, or any information provided thereof, shall be resolved through arbitration conducted by a sole arbitrator appointed by mutual consent of the User or Registered Member and the Website. The venue of the arbitration shall be Dubai, UAE and the language of such arbitral proceedings and award rendered shall be English. The award delivered pursuant to such arbitral proceedings shall be final and binding on the parties to the dispute.

Notwithstanding anything contained herein above, every party to a dispute shall have the right to seek interim relief from a court of competent jurisdiction in Dubai, UAE to safeguard the rights of such party pending any arbitration proceeding initiated.

Contact Information

In case of any complaints or grievances, please contact us by sending your complaint containing the following information to email id Hello@wishtok.com;

Your name, address, contact number, and email address; description of the complaint with a clear identification of the Users’ Content in relation to which such complaint is being made; an acknowledgement by you that all information contained in the complaint is true and accurate.

On receiving the complaint, We reserve the right to investigate and/or take such actions as We may deem appropriate. We may also reach out to you to seek further clarification or assistance with the investigation, or verify the statements made in your complaint and you acknowledge that your timely assistance with the investigation would facilitate the swift redressal of the same.